Privacy Policy

1. Data Collection & Storage

• Store-specific settings: We collect and store configuration settings specific to each store to personalize and optimize the functionality of the OrderTweak app within your Shopify environment.
• Order modification history: Comprehensive records of all modifications made through the app are maintained to support service functionality, troubleshooting, and historical reporting needs.
• Session data: To safeguard the security of our services, we collect session data for all authenticated sessions, ensuring that only authorized users can make changes to orders.
• Customer and order identifiers: We collect customer IDs and order IDs to accurately attribute changes and enhancements without storing comprehensive order details that may include sensitive customer information.

2. Data Handling & Retention

• Robust data handling protocols: Our data handling protocols are designed to ensure the highest levels of data integrity and security. We employ state-of-the-art security measures to protect your data.
• GDPR compliance: We adhere to GDPR guidelines by implementing specialized webhooks for data handling, offering transparency, and control over personal data.

Conditions for automatic data deletion:

• Upon the uninstallation of the app from your store.
• At the request of a customer for their personal data deletion.
• When a store admin requests a comprehensive data purge.

3. Data Usage

• Exclusive usage for operational functionality: Data is strictly used to facilitate order editing, manage user sessions, and maintain an audit trail for legal and operational purposes.
• Compliance and security: All data usage complies with legal standards and aims to protect user information from unauthorized access or leaks.

Contact for Privacy Concerns: For any privacy-related questions or requests, please contact us at privacy@ordertweak.com